Customer Relationships Management Manager

Posted 1 week ago

Perusahaan berbasis aplikasi untuk berbelanja kebutuhan sehari-hari. Titipku menyediakan jasa personal shopper untuk belanja di pasar tradisional dan moderen

Deskripsi pekerjaan Customer Relationships Management Manager Titipku
What you’ll do?

  • Handle Transaction Processing System and Handle Complain.
  • Building and maintaining profitable relationships with key customers.
  • Generate new user become new customer.
  • Overseeing the relationship with customers handled by your team.
  • Keeping customers updated with the latest program and products to increase sales.
  • Expanding the customer base by upselling and cross-selling.
  • Understanding key customer individual needs and addressing these.
  • Conducting business reviews using CRM programs.
  • Knowing your competition and creating strategy and customer program.
  • Creating Report and Meeting with Chiefs in the organization to plan strategically.
  • Building New Team in CRM Team


    What are we looking for?

  • Male / Female max 30 y.o.
  • A bachelor degree in Management, Communication, Business, IT or a related field.
  • Experienced in this field at least 2 year
  • Familiar with Ecommerce, Internet & Digital Industry.
  • Excellent interpersonal and communication skills.
  • Have a strong problem-solving skills.
  • Have a passion to handling customer.
  • Proficient in Microsoft office skills and Internet skills.
  • Able to read and generate information from sales data.
  • Able to work on weekend (remotely).
  • Have a strong initiative and analysis skills.
  • Able to work under pressure and fast pace.
  • Have a good teamwork and leadership skills.
  • Area Tangerang Selatan (BSD)

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